Please be advised that all web sales are final and Penelope’s Soaps & Such, does not accept returns. However, an exception to this is if products arrive damaged, your order is incorrect, or a scent or product is not to your liking and you would like to trade it for another product as a credit. Shipping and handling is nonrefundable on returns. No cash refunds. Penelope’s Soaps & Such must be notified immediately upon receipt of damaged goods. Upon receipt of your order, please inspect the package for any damage, shortages, or incorrect order. Please report any errors within (48) hours of receiving your shipment.